While the outfits I ordered were as they appeared in the picture. I received part of the shipment stained and I contacted customer service to find out about a replacement. I found the tone of the e-mail responses to be rude and accusatory - I sent pictures of the stained outfit.
Your customer service team is very defensive and not at all approachable, sending me pictures of the outfit and suggesting you take pictures of everything before it is shipped send the message that you thought I was not being honest. While I got a replacement for the stained pajama - the confirmation came in the form of a shipping e-mail with the original price listed. The e-mail was confusing so I asked if I was being charged again for the replacement and I got a very condescending and rude e-mail in response.
Not happy to deal with your team