FAQ

1. How long will it take to get my item?

In most cases your item will take 7-10 business days to arrive to your doorstep. Remote areas may take longer. We will keep you updated from the minute your order is processed and shipped out to you.

 

2. Why does it take so long to get my order?

We strive to procure and ship out your items ASAP.  In some cases there may be a delay form a vendor, in other cases your product needs to be customized.  All products are sent to our warehouse by vendors where we do a thorough quality check and then only ship it out to you.  THis may take more time at the onset, but will save us all time in the long-run.  Our concept is to keep costs low, waste low, and quality high.  For this unfortunately we may take a littl longer to deliver your product. Additionally, most products are coming from across the world and in many cases warehoused with individual vendors. Considering this 7-10 days is very reasonable.

 

3. If I have an issue how do I ship it back?

We offer free return shipping for many of products. For those that don't qualify, we will send you a return USPS shipping label to ship the item back to our New Jersey warehouse. So, don't worry, you don't EVER need to deal with the high costs and hassles of shipping the product abroad.

4. What if the product is not what I expected?

We do a strict quality check on every item we ship.  But, if for some reason the product is significantly not as described in the listing, no worries, it's on us!  Send us a pic of what you received and we will send you a shipping label to send it back to our New Jersey warehouse and provide you with a full refund.

 

5. What is your return policy?

We have a 10-day return policy for most items. However, certain products once purchased cannot be returned for safety reasons or becaus ethey have been customized. Please refer to the section called "Return Policy" for more information.

 

6. What currency do you accept?

Currently we accept payment in $USD and any international credit cards.

 

7. Do you charge Sales Tax?

Depending on the product ordered and your location you may be charged sales tax.  In case tax applies you will see the tax amount at checkout. 

 

8. DO I have to pay import duties?

Since you are purchasing products in quantities for your own personal use and not re-sale, you are not liable to pay any additional import duties for product values below $250. If there are import duties, they have already been factored in the price you see on our website.

 

9. What if I don't receive my item?

KarmaPlace will keep you updated on the progress of your shipment. In case your product does not arrive by its anticipated date, please contact us ASAP and we will resolve the issue through coordination with the carrier, refund or replacement.

 

10. What guarantees do you have on your Ayurvedic products?

The ayurvedic products sold through KarmaPlace.com are reputed brands with approvals in India and authorization for export. However, KarmaPlace.com is a marketplace and not the manufacturer of the products. We cannot support any claims for the products effectiveness and use. Such information is supported only through the customers knowledge research and information.

 

11. Do you sell real gold items?

KarmaPlace.com does not sell real gold, diamond or precious gems due to export shipping restrictions on these items.

 

12. What if I order the wrong size?

Each product comes with a very specific Size Chart.  Customers are advised to consult the size chart and their body measurements before placing the order (even if you are familiar with the brand).  In case you ordered the wrong size, we will provide you with a one-time free exchange of the product.