A buyer can raise a return request via Karmaplace buyer support, chat, email or phone (via Toll free no.) or directly using self-serve on the Website.
You will receive an email notification when a return request is raised with an approval for the return and an RMA number.
|ALL PRODUCTS||Policy||Contact timeframe|
|Wrong Product Received||100% refund, Free Return shipping to US warehouse||Must contact us within 48 hours of receiving the product all tags in tact|
|Damaged Product Received||100% refund, Free Return shipping to US warehouse||Must contact us within 24 hours of receiving the product all tags in tact|
|Personal Issue (fit, like, etc.)||100% Refund given, minus any shipping cost and US return shipping cost. A one-time exception may be made for first time customers wherein we will cover return shipping.||Return product back to US warehouse within 7 days|
|or||Must contact us within 7 days of receiving the product|
|Free Exchange, minus shipping costs||Must not be worn, all tags in tact|
|No return for worn items|
|Customized fashion||No returns|
|Designer fashion||Varies as per listing|
|Personal Issue (fit, like, etc.)||Refunds not accepted due to hygeine concerns|
|Ayurveda / Beauty / Books / Home / Accessories etc.|
|Refund given within 15 days for an unused, unopened item, minus any shipping and return cost||Must contact us within 7 days. Product may not be opened, used, or tampered in any way|
Items That Can't Be Returned
Before you return your item purchased from KarmaPlace.com, make sure that your item can be returned. For all returns you must contact use for an RMA (Return Merchandise Authorization) BEFORE sending eth product back to us. Products sent back without and RMA number may take additional time to proces or may get lost.
All items must be unused and have all original tags to be considered for refund. Items sent back for refund without original packaging or in used condition will not be given a refund.
|Category||Items That Can't be Returned|
|Beauty||Cleansers, Shower gels, Soaps, Hair loss products, Shampoos and conditioners, Styling gels and hair colours, Lipsticks, lip balms and lip gloss, Eye care and eye makeup, Creams, moisturisers and body lotions, Other hygeine items|
|Fashion||Undergarments, Sari blouses & peticoats, Any customized product|
|Ayurveda||All items included in these categories|