For questions regarding your item, sizing, shipping etc. please contact us before purchasing. Our aim is to provide you the best products and service. In doing so, we need to implement certain fair policies to help keep our costs low.
You may call or text us at (201) 733-3934, Chat with us online or send us a message HERE
All returns may be shipped to our New Jersey, USA warehouse or India warehouse following the below guidelines.
- CANCELLATIONS: Orders may be cancelled within 24 hours of placing the order. For more details please visit our CANCELLATIONS page
- RETURN RMA APPROVAL REQUIRED: All returns must have an approved RMA (Return Merchandise Authorization) number or we will not be able to accept the return, even if shipped back to us. You may request a return by visiting our Returns page: REQUEST A RETURN
- WRONG OR DAMAGED ITEM: In the event a wrong or damaged product is received by you, we will gladly refund any order in full. In such an event you must contact us within 7 days of receiving the item. You will be asked to provide pictures of the product and we will provide you with a full shipping paid refund to compensate for our error
- UNEXPECTED DELAYS: Occasionally, things may take a little longer than expected. In the event of any unexpected delays in your order we will contact you. In the event you choose to cancel the order due to the delay we will provide you with a full refund.
- WRONG SIZE / FIT ISSUE: Return requests due to wrong, size, changed mind, etc. that have an approved RMA will be sent instructions on how to ship the product back to our USA or India warehouse. All items must be new, un-worn and have original tags in place. Please see below regarding return shipping costs and refunds on shipping.
- RETURN SHIPPING & SHIPPING REFUND: USA customers may request a return shipping label for which return shipping fees (approx.. $5 per item) may be deducted from the refund amount. Customers may also return the product on their own with an approved RMA number. Original shipping fees paid may not be refunded. In the event of Free Shipping promotions, original shipping at the rate of $5 per item may be deducted form eth refund amount or you may opt for a store credit without deduction.
- NON-RETURNABLE ITEMS: Products falling under certain categories may not be returned, these included:
- Any item that has been altered for a custom size or design
- Lehengas, Blouses, Men's & Women's Suits that have been “stitched” to Standard or Custom Size
- Jewelry due to hygiene reasons may not be returned
- Lingerie items
- Any item not in original packaging with tags in tact may not be refunded
- CLEARANCE ITEMS: Items sold as Clearance Sale are considered Final Sale and may not be returned
- BULK ORDERS: Orders of 3 or more products are considered as “Bulk.” We advise customers to please contact us about measurements and sizing to avoid any size or fit issue before purchasing in multiple quantity. Due to the volume and costs involved in bulk orders a re-stocking fee of 15% will be deducted from your return.
For further details regarding our Returns Policy please click on the relevant category:
Beauty & Ayurveda