Part of making shopping from India easy, is making returns easy!
NOTE: Our Refund Policy has been updated as of October 7, 2021
Please read the information below. If your item qualifies for a return or exchange please submit your request here: https://karmaplace.returnscenter.com/
Please note that you must contact us and request for an RMA (Return Merchandise Authorization) within 7 days of receiving your order.
Due to the nature of some products returns may not be possible for certain items. Please review the entire details below:
1) GENERAL RETURNS: In case of a fit or other such issue with ready to wear items we will gladly exchange the unused item with original tags for an alternate size or store credit for the product value. You may contact us for Return Merchandise Authorization (RMA) within 7 days to ship the item back to our USA warehouse and we will provide you with a store credit. Returns or Exchange are not possible for Stitched and Custom-stitched products and Products mentioned below.
After receiving a valid RMA number you can ship the product back to our USA warehouse:
224 61st Street
West New York, NJ 07093
2) REFUND ON ORIGINAL SHIPPING: Original shipping fees paid may not be refunded.
3) RETURN SHIPPING & SHIPPING REFUND: USA customers may request a return shipping label for which return shipping fees (approx.. $10.00 or $5.00 per item) may be deducted from the refund/credit amount. Customers may also return the product on their own with an approved RMA number by shipping the product to:
224 61st Street
West New York, NJ 07020
4) CANCELLATIONS: Orders may be canceled within 24 hours of placing the order for a full refund. In case you need to cancel after 24 hours you may contact us, and we will check if it is possible. For more details please visit our CANCELLATIONS page or drop a note at email@example.com.
5) DAMAGE OR WRONG ITEM / NOT AS DESCRIBED : In the event a wrong or damaged product is received by you, we will provide a full refund or replacement. In such an event you must contact us within 2 days of receiving the item to firstname.lastname@example.org - please provide pictures of the product.
6) Please note below certain products are not returnable:
- NON-RETURNABLE ITEMS: Products falling under certain categories may not be returned, these included:
- Any item that has been altered for a custom size or design
- Lehengas, Blouses, Men's & Women's Suits that have been “stitched” to Standard or Custom Size
- Jewelry due to hygiene reasons may not be returned
- Lingerie items
- Any item not in original packaging with tags in tact may not be refunded
- Clearance Items
7) UNEXPECTED DELAYS: Occasionally, things may take a little longer than expected. Delivery times on our website are just and Estimate. We do not guarantee delivery time. In the event of any unexpected delays in your order we will contact you before shipping the order. In the event the item is not yet shipped and you choose to cancel the order due to the delay we will provide you with a full refund. Once shipped, however and in transit we will not be able to cancel the order. It is a good idea to always leave a few days buffer for when you require the item by.
8) CLEARANCE ITEMS: Items sold as Clearance Sale are considered Final Sale and may not be returned
9) BULK ORDERS: Orders of 3 or more products are considered as “Bulk.” We advise customers to please contact us about measurements and sizing to avoid any size or fit issue before purchasing in multiple quantity. Due to the volume and costs involved in bulk orders a re-stocking fee of 15% will be deducted from your return.
REFUNDS & PROCESSING
- Refunds to your original mode of purchase or store credit require 2-3 days to process after the item is returned to us.
- A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.
- Do NOT return any item(s) without prior confirmation (RMA) from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.
- If your return item does not match your original reason your refund may not be processed.