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Items That Can't Be Returned

Before you return your item purchased from KarmaPlace.com, make sure that your item can be returned. If the item isn't returnable as per the KarmaPlace returns policy, you will see a message about it in the Returns Support Centre.


Category Items That Can't be Returned
Beauty Cleansers, Shower gels, Soaps, Hair loss products, Shampoos and conditioners, Styling gels and hair colours, Lipsticks, lip balms and lip gloss, Eye care and eye makeup, Creams, moisturisers and body lotions, Other hygeine items
Automotives Lubricants, Greases and Oils, Shampoos, Waxes, Polishes & Other Liquid, Aerosols & Perfumes
Ayurveda All items included in these categories


1. Return / Replacement / Refund Policy

All products sold on Karmaplace should be brand new and 100% genuine. Karmaplace’s Return Policy covers the buyer against ‘damaged’, ‘mis-shipped’, ‘defective’ and ‘not as described’ products.

Buyers can raise a request for return, replacement/exchange or refund within the return guarantee period post order delivery which is as follows:

  • Fashion, Home Décor, Accessories, Fashion Jewellery – 7 days from the date of delivery


Managing Buyer Returns:

Karmaplace offers a streamlined process for returns management for smooth flow of returns for both buyers and sellers. We will notify you through email in case a buyer requests return of a product. Buyer will state the reason for return (in some cases will also attach images). If buyer’s return does not fit the parameters specified on Karmaplace, returns can be rejected.


1.1. Return Request Raised

A buyer can raise a return request via Karmaplace buyer support (via Toll free no.) or directly using self-serve on the Website.

You will receive an email notification when a return request is raised or a return is created by the buyer and you can view the same under all returns on the ‘RMA Dashboard’. You will find the following return details:

  • Order summary
  • Status, quantity & price
ALL PRODUCTS Policy Contact timeframe
Wrong Product Received 100% refund, Free Return shipping to US warehouse Must contact us within 48 hours of receiving the product all tags in tact
Damaged Product Received 100% refund, Free Return shipping to US warehouse Must contact us within 24 hours of receiving the product all tags in tact
Fashion (non-designer)    
Personal Issue (fit, like, etc.) 100% Refund given, minus any shipping cost and US return shipping cost Return product back to US warehouse within 7 days
  or Must contact us within 7 days of receiving the product
  Free Exchange, minus shipping costs Must not be worn, all tags in tact
  No return for worn items  
Customized fashion No retuns  
Designer fashion Varies as per listing  
Personal Issue (fit, like, etc.) Refunds not accepted due to hygeine concerns  
Ayurveda / Beauty / Books / Home / Accessories etc.    
  Refund given within 15 days for an unused, unopened item, minus any shipping and return cost Must contact us within 7 days. Product may not be opened, used, or tampered in any way