Khadi Cotton Embroidered Poncho in Black

1. How long will it take to get my item?

In most cases your item will take 10-15 business days to arrive to your doorstep. Remote areas may take longer. We will keep you updated from the minute your order is processed and shipped out to you.

2. Why does it take so long to get my order?

We strive to procure and ship out your items ASAP.  In some cases there may be a delay form a vendor, in other cases your product needs to be customized.  All products are sent to our warehouse by vendors where we do a thorough quality check and then only ship it out to you.  This may take more time at the onset, but will save us all time in the long-run.  Our concept is to keep costs low, waste low, and quality high.  For this unfortunately we may take a little longer to deliver your product. Additionally, most products are coming from across the world and in many cases warehoused with individual vendors. Considering this 7-10 days is very reasonable.

3.  Buy One get one is not working

The BOGO offer cannot be combined with any coupon code.  BOGO discounts happen automatically at check - out and cannot be combined with another coupon code.  If you add a coupon code you will receive the coupon discount and the BOGO offer will be void. 

4. If I have an issue how do I ship it back?

We offer free return shipping for many of products. For those that don't qualify, we will send you a return USPS shipping label to ship the item back to our New Jersey warehouse. So, don't worry, you don't EVER need to deal with the high costs and hassles of shipping the product abroad.

5. What if the product is not what I expected?

We do a strict quality check on every item we ship.  But, if for some reason the product is significantly not as described in the listing, no worries, it's on us!  Send us a pic of what you received and we will send you a shipping label to send it back to our New Jersey warehouse and provide you with a full refund.

6. What is your return policy?

We have a 10-day return policy for most items. However, certain products once purchased cannot be returned for safety reasons or becaus ethey have been customized. Please refer to the section called "Return Policy" for more information.

7. What currency do you accept?

Currently we accept payment in $USD and any international credit cards.

8. Do you charge Sales Tax?

Depending on the product ordered and your location you may be charged sales tax.  In case tax applies you will see the tax amount at checkout. 

9. Do I have to pay import duties?

Import duty and taxes vary by country depending on where you reside.  Our products are shipped from India to you.  Please check with your country's import policy about applicable Taxes and Duty.   USA residents are exempt duty for value up to $800 provided your import is for personal use only.   

10. What if I don't receive my item?

KarmaPlace will keep you updated on the progress of your shipment. In case your product does not arrive by its anticipated date, please contact us ASAP and we will resolve the issue through coordination with the carrier, refund or replacement.

11. What guarantees do you have on your Ayurvedic products?

The ayurvedic products sold through KarmaPlace.com are reputed brands with approvals in India and authorization for export. However, KarmaPlace.com is a marketplace and not the manufacturer of the products. We cannot support any claims for the products effectiveness and use. Such information is supported only through the customers knowledge research and information.

12. Do you sell real gold items?

KarmaPlace.com does not sell real gold, diamond or precious gems due to import and export shipping restrictions on these items.

13. What if I order the wrong size?

Each product comes with a very specific Size Chart.  Customers are advised to consult the size chart and their body measurements before placing the order (even if you are familiar with the brand).  In case you ordered the wrong size, please review our return policy for your options. 

Products on Karmaplace are designer made, hand crafted and specially handpicked. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.

KarmaPlace has partnered with various solution providers for delivery of products Including Fedex, DHL USPS and iccworld.com.  Once shipped you will be sent a tracking number for the carrier to track your purchase.

Order Process:

Karmaplace works on a unique model to bring you products from India in cost-effective way.  Prior to shipping any product, KarmaPlace does a full quality check on the product, packaging and size.  Delays may occur due to issues at the time of quality check or delay with the vendor.   Any Custom-made and custom-stitched items will naturally take longer to ship and will be as per the timeline mentioned on the product listing.  

Delivery Time:

Due to the severe pandemic impact in some parts of India, vendors may be experiencing some delay in shipping your items.  We will contact you immediately in case any item in your order is expected to be delayed. 

You may expect delivery via standard shipping within 10-15 days depending on the product ordered.  A breakdown of this is as follows: Items are usually dispatched within 3-5 days of purchase.  Standard international shipping will take 7-10 days after dispatch.  Express shipping will take 3-4 days after dispatch.  Please note since orders are processed and shipped from India, there is a time difference of +1 day for your order to get processed.  Delivery times may vary due to the global Covid pandemic.

Free shipping :

• Free shipping maybe applicable only at certain times as mentioned on the website. In the event Free shipping is not applicable, you will see shipping rates at checkout.  Free shipping may not applicable on products purchased from the SALE page or any discounted catalog.
• In the event of product returns on FREE Shipping offers, Shipping charges at the rate of $5.00 per item will be deducted for each item that is returned.
• Karmaplace reserves the right to end or alter this promotion at any time.
• Standard T&C will be applied.

Shipping Charges:

Shipping charges of products on Karmaplace will be mentioned at the time of check out. The said shipping charges are volumetric in nature and differ from product to product.

Tax & Import Duties:

Depending on your location you will be intimated of any  Tax or Import fees.  If not paid at checkout, these will be collected by the courier at the time of delivery - this applies especially to UK, Canada, EU and Australia order.   In most cases the courier will contact you if any VAT, Tax or customs duty is applicable. 

Part of making shopping from India easy, is making returns easy!

Please note in case you have any question regarding your item, sizing, shipping etc.  please contact us before purchasing.  You may always contact us with your measurements and we are happy to advise your about sizing prior to purchase. This helps us all in delivering you a positive experience. You may call or text us at (201) 733-3934, Chat with us online or email us as support(a)karmaplace.com.

NOTE;  Our Refund Policy has been updated as of May 12, 2021

Returns can be sent to our USA or India returns center.  You will have to click the link for REQUEST A RETURN and get an RMA number (Return Merchandise Authorization).  You may opt that we send you a pre-paid return label or you can ship it on your own.  In case of pre-paid return labels the label amount will be deducted from your return unless the return is the result of our fault like wrong or damaged item.  

Our aim is to provide fair policies and the best service to all of our customers. If for any reason you are not happy with your purchase, we will accept the product for a refund or exchange. 

In order to provide your with the best prices, we need to implement certain fair policies to help keep our costs low:

1) Returns on  FREE SHIPPING orders - Free shipping is offered for certain orders based on the the total cart value.  However, in the event of returns, proportionate shipping will be deducted from the original order value to cover  original shipping amount deducted will be $5 USD per item.   In case the return is due to our mistake like damage or wrong Item, we will cover all shipping costs and there will be no deduction. 

2) BULK Returns - Some items may be charged a re-stocking fee  (especially items returned in bulk quantity.  First 2 items there is no fee, each subsequent item in the order will incur a 15% re-stocking charge).  Please review the policy below.  Shipping fees may not be refunded.  Please review the Return policy below and click on the link to file your return:

3) Clearance Items - No Returns are applicable on products sold on clearance Sale. 

Please note that you must provide us a written record of the reason for return within 7 days of receiving your order (within 24 hours for any jewelry, mandir or damaged item). 

REQUEST A RETURN

PRE-SHIPMENT CANCELLATIONS

Q: I just placed an order but now want to cancel it. How can I do this? 

A: Please e-mail, call or whatsapp us immediately with your order # and request to cancel.  Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment.  After 24 hours, order cancellation requests are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a full refund. 

Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?

A: As soon as you place your order, we get to work right away!  At this point, purchase orders are sent to vendors, and items have already started to be picked, packed and shipped or customized.  So, we request all cancellation requests be reported to us within 24 hours of order placement only.

Q: I missed an important detail in my order. Do I need to cancel my order for this and place a new order?

A: Not at all! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail us at support@karmaplace.com within 48 hours of your order placement and we will make the required adjustments.  Once we have shipped the item to you, however we will not be able to make any changes.

POST-SHIPMENT RETURN REQUESTS

Q: I received my order and there's an error. What will you do to fix this?

A: To err is human - we take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered out to you ASAP:

1. - Received the wrong product: We will send you a label to ship the product back to us and send you the correct item.
2. - Received an item with a manufacturing defect: We will send you a label to ship the product back to us and send send you a new product.
3. - Received an item with measurements which differ from my provided measurements: We will take back the product from you and inspect the item for any measurement issues. If indeed there is a measurement issue from our end, we will alter the product or send you a new product. If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you. However, you will be billed for the return label and for return shipment charges to ship the product back to you.
4. Received an item and it doesn't fit because I gave the wrong size or measurements: No worries, we can exchange the product.  We will provide you a shipping label to return the product.  Once received we will send you a store credit for the original value of your product (original shipping fees not, if any not included).  You can use the store credit to purchase your new item. 

 Q: I received my order but changed my mind and want to return it.   

A: You must click the link for REQUEST A RETURN and submit your RMA (Return Merchandise Authorization) Request within 7 days of receiving your item (within 24 hours for Jewelry, Mandir and custom items, as well within 24 hours of any damage issue).

Post receiving your return request, one of our team members will confirm your return request and you will receive the further instructions for your return.  In most cases we will send you a return shipping label.  Depending on the situation, your return shipment costs may be free or a nominal charges of ($3.00-$10.00) will be deducted for return.  Please note the following for all returns:

• Merchandise must be in brand new condition and must have all tags.
• All Sale merchandise is "Final Sale" and cannot be returned.
• All custom stitched items cannot be returned and are "Final Sale"
• Jewelry, hair accessories are all "Final Sale" and may only be returned in the case of damage reported within 24 hours
• All custom-made products and mandirs are “Final Sale”
• Bulk returns meaning returning more than 2 items from an order will incur a 25% re-stocking fee.

Any items not following these guidelines will not be refunded and the customer will have to pay to re-ship the product back or forego the item.

Please refer to the category-wise chart below for further details on Returns.

Q: I bought a bunch of stuff but need to return it, will I be charged a Re-stocking fee?

A: Yes, unfortunately we will have to charge a re-stocking fee of 25% for any bulk returns meaning returns of more than 2 items at a time.  We take great expense in procurement and international shipping, when items are returned they are returned to our warehouse in the USA, not the vendor. Hence we are not able to support a model of bulk purchase "to try and return."

REFUND POLICY SUMMARY

Items That Can't Be Returned

Before you return your item purchased from KarmaPlace.com, make sure that your item can be returned. For all returns you must contact use for an RMA (Return Merchandise Authorization) BEFORE sending the product back to us.  Products sent back without and RMA number may take additional time to process or may get lost.

All items must be unused and have all original tags to be considered for refund.  Items sent back for refund without original packaging or in used condition will not be given a refund. 

REFUNDS & PROCESSING

• Refunds to your original mode of purchase or store credit require 2-3 days to process after the item is returned to us.

• All items must be returned to our USA warehouse.  

• A 15% re-stocking fee will be applied to all "bulk returns" - meaning returning more than 2 items of an order.

• A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier. 

• Original shipping charges are non-refundable. In the event of a 'Free Shipping promotion', standard shipment charges paid from our end will be deducted from the refund amount back to you.

• Do NOT return any item(s) without prior confirmation (RMA) from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost. 

• If your return item does not match your original reason / compliant your refund may not be processed.