Q: I just placed an order but now want to cancel it. How can I do this?
A: Please e-mail, call or whatsapp us immediately with your order # and request to cancel. Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment. After 24 hours, order cancellation requests are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a full refund.
Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?
A: As soon as you place your order, we get to work right away! At this point, purchase orders are sent to vendors, and items have already started to be picked, packed and shipped or customized. So, we request all cancellation requests be reported to us within 24 hours of order placement only.
Q: I missed an important detail in my order. Do I need to cancel my order for this and place a new order?
A: Not at all! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail us at firstname.lastname@example.org within 48 hours of your order placement and we will make the required adjustments. Once the item is shipped, however we will not be able to make any changes.