KarmaPlace

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1. How long will it take to get my item?

In most cases your item will take 7-10 business days to arrive to your doorstep. Remote areas may take longer. We will keep you updated from the minute your order is processed and shipped out to you.

 

2. If I have an issue how do I ship it back?

We offer free return shipping for many of products. For those that don't qualify, we will send you a return USPS shipping label to ship the item back to our New Jersey warehouse. So, don't worry, you don't EVER need to deal with the high costs and hassles of shipping the product abroad.

3. What if the product is not what I expected?

If for some reason the product is significantly not as described in the listing, no worries, it's on us! We will send you a shipping label to send it back to our New Jersey warehouse and provide you with a full refund.

 

4. What is your return policy?

We have a 15-day return policy for most items. However, certain products once purchased cannot be returned for safety reasons. Please refer to the section called "Return Policy" for more information.

 

5. What currency do you accept?

Currently we accept payment in $USD and any international credit cards.

 

6. Do you charge Sales Tax?

Since we are based in New Jersey, we are required to charge New Jersey 7% sales tax on certain categories of items. For list of the items that are charged NJ sales tax when delivered within the state of New Jersey, CLICK HERE.

 

7. DO I have to pay import duties?

Since you are purchasing products in quantities for your own personal use and not re-sale, you are not liable to pay any additional import duties for product values below $250. If there are import duties, they have already been factored in the price you see on our website.

 

8. What if I don't receive my item?

KarmaPlace will keep you updated on the progress of your shipment. In case your product does not arrive by its anticipated date, please contact us ASAP and we will resolve the issue through coordination with the carrier, refund or replacement.

 

9. What guarantees do you have on your Ayurvedic products?

The ayurvedic products sold through KarmaPlace.com are reputed brands with approvals in India and authorization for export. However, KarmaPlace.com is a marketplace and not the manufacturer of the products. We cannot support any claims for the products effectiveness and use. Such information is supported only through the customers knowledge research and information.

 

10. Do you sell real gold items?

KarmaPlace.com does not sell real gold, diamond or precious gems due to export shipping restrictions on these items.

 

11. Why does it take so long to get my order?

We strive to procure and ship out your items ASAP. However the products are coming from across the world and in many cases warehoused with individual vendors. Considering this 7 days is very reasonable.

 

12. What if I order the wrong size?

In case you ordered the wrong size, we will provide you with a one-time free exchange of the product.